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Frequently Asked Questions (FAQs)

What is Jeunesse's Return Policy

Any JOffice or monthly SmartDelivery order purchased after the initial sign up order is:​​

  • refundable at 90 % minus shipping for Currently Marketable product (unused, unexpired and in original packaging)​
  • Any product returned but not marketable will be NON-REFUNDABLE unless there a is a Quality case or a supervisor exception noted in the Joffice
  • The distributor has 90 days to request a refund except for the countries listed in the  Return Period​ table below.
  • The product must be received by Jeunesse within 10 days from the RMA issued date (7 days for Bangladesh).
  • A refund can be done for multiple orders for the same distributor.

Guarantee. Jeunesse offers an unconditional thirty (30) day money back guarantee for the initial Product order and Starter Kit/JKit™ to Distributors and Customers. If for any reason they are dissatisfied with any Jeunesse Product, he/she may return the Product to Jeunesse within thirty (30) days for a replacement, exchange or full refund of the purchase price (less shipping).

The Distributor on whose account the sale was made must pay the shipping costs for returning the Product; B.3.2.2 The Product must be received by Jeunesse within ten (10) calendar days from the date the RMA is issued. B.3.3 Returns made after thirty (30) days.

Usually processed within a few days, but we always advise the cardholder to expect the refund to their card within 7 to 14 business days.

You also can check Policy and Procedures on the following link:

Weak Team Points and Additional PV - Where does it go?

One of the added benefits of customers and customer volume.

If a Distributor’s SmartDelivery order of at least 60 cv is processed in the queue* (automatically by the system), any additional PV (Personal Volume) received during that SmartDelivery month from Retail Customers (personal purchases are excluded, only customer volume counts) will go to the weak team (side with less points).

A manually processed SmartDelivery using the “Create” button or an order placed from the “Shop” will not qualify the account to receive weak team points, you have to be on Smart Delivery to take advantage of this.

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